Contact Us
Oh no! I have a problem with my order!
If you have received your order and there is a problem, please check our Order Issues/ Returns page HERE for more information on the next steps to take.
DELIVERY QUERIES:
Please contact NZPost directly on+64 9 977 0102 for an update on the status of your order, quoting the tracking number that is emailed when the order was shipped.
PLEASE GET IN TOUCH!
Email: orders@hairplus.co.nz
Toll-free:0508 424 777 (9am - 2pm weekdays)
SALON LOCATION & OPEN HOURS:
Shop 3, 251 Travis Road
New Brighton, Christchurch
Mon: CLOSED
Tue: 9am - 5pm
Wed: 9am - 5pm
Thu: 9am - 7pm
Fri: 9am - 5pm
Sat: 9am - 12pm
Sun: CLOSED
Contact Us
We'd love to hear from you - please use the form to send us your message or ideas.
CLICK & COLLECT HOURS
Our Salon is CLOSED for the Holidays! The doors close at 5pm 23rd Dec and reopen at 9am 13th Jan 2026.
Please ensure your order is collected before closing on Tuesday 23rd Dec.
We will be processing online orders during this time but Click and Collect is unavailable. We apologise for any any inconvenience!
As our salon does NOT carry our whole online catalogue, we offer a click & collect option. Purchase online, and collect instore.
Orders placed AFTER 8AM will be ready for collection on the NEXT available pick up day.
Order placed BEFORE 8AM will be ready for collection on the SAME available pickup day.
AVAILABLE PICK UP DAYS:
MONDAY: CLOSED
TUESDAY: 9am - 5pm
WEDNESDAY: 9am - 5pm
THURSDAY: 9am - 7pm
FRIDAY: 9am - 5pm
Please collect within 2 weeks of the order date. Outstanding orders after this time may get automatically returned & cancelled, incurring a $10.00 cancellation fee.
